Shipping & Returns
During certain periods, including high-season, holiday periods and sale, delivery may take a little longer. Once the product is dispatched from our warehouse, NuanNuan cannot take responsibility however we will always do our best to locate your parcel if it is lost in transit.
Delivery in Hong Kong
Orders under $500 – $30
Orders above $500 – free
International Orders
Orders under $500 – $50
Orders above $500 – Free
Our intentional orders cover East & Southeast Asia, North America, Europe, Australia & New Zealand. Please contact us directly for quotes to other countries.
Returns Policy
NuanNuan offers a 90 day warranty from the date of purchase. We will allow the choice of refund or replacement, if the product has a noticeable defect or flaw, at the time received. We will require a clear photo showing the fault before we issue the warranty.
We will not offer a replacement or refund if the warranty has passed the 90 days from date of purchase and/or photographic proof of damage is not provided. If we believe the damage has been caused by negligence or malice, after the product has been received by the customer, the warranty will not be honoured.
If a mistake has been made by the user relating to the product and/or personalisation, it is of no fault of NuanNuan, we are unable to offer a replacement or refund. Please ensure details are thoroughly checked before your order is placed.
All warranty and return claims must be supplied with a proof of purchase including the corresponding order number and purchasers details. Failure to supply these details may delay or deny the warranty process.
Disclaimer For Handmade & Custom Products
Due to the handmade and artisan nature of all NuanNuan products, products may vary slightly from those pictured. This should not be considered a defect, but celebrated as your own, unique item.
Custom products are final sale. You are responsible for providing NuanNuan with the correct information, such as accurate sizing, spelling and design specifications. NuanNuan will make every effort to closely understand and follow your brief but cannot take responsibility for errors relating to incorrect information or differing expectations.