Privacy Policy

What information do we collect?

NuanNuan asks for your name, telephone number, billing/delivery address, email address. We may also collect details of transactions you carry out.

What will the data be used for?

Your data enables us to fulfil your orders. The data may also be used to analyse the use of NuanNuan website. From time to time, your data may be used to recommend offers and to send emails about special offers, new products or other information that may of interest to you. All emails will contain details of how to unsubscribe, should you not wish to be contacted.

For your protection, any personal information we collect from you will be used in accordance with the appropriate act for Hong Kong. As required by this Act we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. All registered users to the NuanNuan website, will have their passwords encrypted and stored securely. If we discover any security breach, we will take all available resources to contact affected users and inform of what will needed to be done.

Cookies 

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Changes to the privacy policy

We may update our Security and/or Privacy Policy from time to time as our services change and expand. If we make any changes to our security and/or privacy policies we will notify our customers by updating this section of our website.

Last Updated Jan 2018.

Security Policy

Your security & privacy is very important to NuanNuan. We have taken all the essential measures to ensure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with confidentiality. Any personal details which NuanNuan receive from you as a result of an inquiry or order will be kept secure. We do not keep credit card details and we do not share your details with anyone.

We want you to be able to order from NuanNuan with total confidence. We have created a secure transaction environment so when you place orders or access account information it is done so through our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us and ensures that any information arrives privately and unaltered. All credit card details are protected by a secure connection with 256-bit SSL encryption. For your added security all payment transactions are processed automatically by PayPal and therefore NuanNuan does not store nor is party to your personal credit card or bank details. Once you place an order with NuanNuan you will receive a confirmation email detailing your order summary, billing details, delivery details and your orders delivery and payment methods. On your credit card statement your order will be listed as Creatus Ltd. Creatus Ltd is the parent company of NuanNuan. Please note that e-mail correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. Where we have given you (or where you have chosen) a password that enables you to shop online you are responsible for keeping this password confidential. We ask you not to share a password with anyone. If you have any further questions about our credit card security policies, please send us an email via customerservice@nuannuan.com.

No credit card or PayPal information are stored within the NuanNuan website or internal systems. Only the minimal information relating to customers’ orders are stored within the website.